Xbox One Power Supply Turns Off When Plugged into Console – How to Fix?

Evan Ruiz
Owner at - Techi Show

I am a professional laptop and computer troubleshooter, tech editor who loves to talk about technology and software. My passion is electronics devices. Follow me...Read more

The Xbox One is an interesting video game with a console and controller. It has an internal surge protector, a status light that informs users about the hardware problems. However, you might be in a scenario where your Xbox One Power Supply Turns Off When Plugged into Console.

When an Xbox One’s PSU switches off when connected to the console, it’s a sign of power issues. This can be because of a faulty component from the power supply or even a dusty power supply unit. Usually, it’s not a big problem, and you can troubleshoot it on your own.

This article outlines what to do if your Xbox One power shuts down when connected to your console. Also, we have discussed all other related problems associated with your Xbox One. Read on to learn more.

Why Does the Xbox Power Supply Malfunction?

The most probable reason for power supply malfunction when your Xbox is plugged into a power source is the power supply. Since the device comes with a led indicator, it can notify you of the problem sooner and enable you to diagnose it to some extent.

Why Does the Xbox Power Supply Malfunction

For instance, if the power chord’s light switches on when you connect it to the power supply (but isn’t connected to your console), then powers off when connected to your console, this is most probably a PSU problem.

Additionally, if the cable’s light displays orange when not connected to your Xbox console, but shows white when you connect it to the console, then it’s more likely the power supply has a short circuit somewhere.

Xbox One Power Supply Turns Off When Plugged into Console

If you have been in a scenario where your Xbox One power supply turns off when plugged into the console, it’s usually because of a faulty PSU (Power Supply Unit). It can imply that the device isn’t getting any electricity from the power supply or sending it to your Xbox.

Xbox One Power Supply Turns Off When Plugged into Console

To test if your PSU is faulty, connect the Xbox One console to another authentic power supply. If it displays a constant orange light, that means there’s an issue with the PSU. It reflects an orange light, implying that the device is on standby power. There’s no power entering the Xbox machine, and you can’t switch it on.

To solve this, troubleshoot its power supply to change it from the Standby mode to On mode. Here are some solutions to do that below:

Use a different Outlet

  1. Make sure that the power supply of your Xbox One is properly connected to the power source and your gaming console.
  2. Also, ensure that the power supply cable has current flowing through it. To do this, connect the power to another outlet. Alternatively, you can still connect another device to that same outlet.
  3. Then, you follow the next procedures when you’ve confirmed that the power supply is the faulty part.

Disconnect the Power Supply

  1. Unplug the power supply from the Xbox One’s power supply.
  2. Let it remain unplugged for more than 10 minutes. Ensure that the power supply restarts and resets.
  3. Then, connect the power supply back to the power outlet and your Xbox one console. Also, ensure you have connected it properly.
  4. When you’re done, then power on the power supply. It should show a yellow light now, and you should be able to switch on the Xbox One console and use it.

For another effective alternative, check out the guide below. Let’s proceed.

Reset Your Xbox One Console

  1. First of all, ensure to remove every disc from the Xbox One console.
  2. Then, press and hold the device’s seek button, power button, and eject button all at once. Typically, you’d use both hands for this.
  3. Ensure to hold the three buttons for at least 10 seconds until the power button starts to blink a light.
  4. Once the power button begins to flash, release the eject button but keeps holding power and seek button for another 15 seconds.

Clean the Power Supply

The next thing to do is to clean up the PSU. If you don’t have previous experience with a power supply, it’s best not to open it. All you need to do is to clean off the grimes and dust both inside and outside the power supply unit.

You can easily do this using a can that contains compressed air. Quickly spray the can onto the PSU and ensure to remove as much dirt as you can from it. Then, reconnect it to the console and the power outlet.

Constant Blinking Light

If the notification light on your console is orange and constantly blinking, then it’s most likely an internal problem. This implies that the power supply can’t receive or provide power to the console. If this is the case, then you need to purchase a new power supply for your Xbox One console.

On the contrary, if the power supply shows a yellow light, but the console isn’t working, you should consider servicing it. Typically, if you take of it properly, your Xbox One can last more than 10 years. Therefore, if you’re using an older-modeled Xbox and it develops these faults, you should consider getting a new one.

In this video, Rayne G Redwood shows how to fix the problem of a faulty power supply unit.

Other Common Problems with Xbox One Power Supplies

The Xbox One power brick or power supply is an embedded surge protector that can prolong your console’s life span. This long-lasting device can power your console for over 10 years. However, it’s not 100% efficient and can encounter some issues.

Other Common Problems with Xbox One Power Supplies

Let’s talk about some major problems associated with the Xbox One power supply.


The Xbox console overheats when it doesn’t receive sufficient ventilation. This heats its power supply. In this case, the console’s power supply will display a bright red light. For a solution to this,

  • Switch off your Xbox One console as soon as you see this light because overheating can harm the internal components of your console.
  • Disconnect the power brick from the console and power outlet.
  • Allow the console to cool down for some hours before going back to use it.
  • Then, ensure that your Xbox One console receives as much ventilation as possible by providing a fan around or opening a nearby window while playing.

Also, note that if it’s not possible to provide sufficient ventilation for your Xbox, you should move the console to another room.

Malware Malfunction

If your console has a malware challenge, you’d realize that it switches off autonomously while you’re playing. In this situation, you probably might think it’s having a power supply issue, but that’s not the problem.


  • On your controller, press the Xbox button.
  • Navigate to Settings and click on Console Info.
  • Then, choose the Reset Console option.
  • The system will show you two options: Reset and Keep Games and Apps or Reset and Remove Everything.
  • Click on any option you’d prefer.
  • The system will shut down and reset.

This will effectively erase every corrupted file from the Xbox console. Moreover, if the problem remains, then you should either consider purchasing a new console or take it to a technician for servicing. Also, note that the second option will reset the Xbox One to its default settings. Thus, when next you power on your Xbox One after resetting it, you’ll have to download all the apps and games again.

Insufficient Voltage

Another major problem with the Xbox One power supply is that it won’t work if it doesn’t receive sufficient voltage. So, once this occurs, the power supply won’t transmit any energy to the console.

This is a regular problem for countries that don’t use the same voltage as the U.S. In a situation like this, you’d need to purchase a voltage adapter. Notably, the Xbox One runs on 110v and 220v, so ensure to get that readily available.

Where to Purchase a New Xbox One Power Supply Unit

If you’ve confirmed that your Xbox One power supply unit isn’t functioning anymore, you can get another new one free of charge by contacting Microsoft’s support center. Simply explain to them that you have a malfunctioning power supply unit. You can easily get a new one if you have a valid warranty.

Alternatively, you can purchase a new power supply unit from Amazon or any well-known e-commerce site below $25. You can check out this highly effective but pricey PSU: Oussirro Power Supply Brick for Xbox One with Power Cord.


Xbox One Power Supply Turns Off When Plugged into Console. This is most often a power supply unit issue. Maybe your PSU is not receiving enough power or is faulty. To fix this, you can hard reset your PSU, test another power supply unit, or even try it out with another console.

I am a professional laptop and computer troubleshooter, tech editor who loves to talk about technology and software. My passion is electronics devices. Follow me on social media.

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